UCS Turkey

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About UCS

UCS was established in 2011 to produce software solutions for corporate call centers. We wanted to lead this issue, considering that hardware-based call center infrastructure systems are insufficient in meeting the communication needs of customers with institutions and that they should evolve into a software-based perspective. Therefore, UCS; was founded as a software house, not a call center technologies company.

With our 25 years of experience in software development and our expert staff, we quickly adapted to different company and employee cultures. We have never lost our excitement and dynamism of 10 years ago. We are renewed with each new customer and we work to provide them a perfect customer experience.

Today, we continue to serve not only in Turkey but also in Europe, Azerbaijan and Oman with our in-house software solutions and present our professional services as a Gold partner of Genesys since 2012.

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Our Mission

Integrated and customized software solutions for our customers in the call center industry; fast, flexible, quality support service; To be a «Value Provider» for our customers and business partners by providing sectoral and technological consultancy services.

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Our Vision

To find the most suitable products to provide maximum benefit to our customers,
to ensure that they work in an integrated manner and in this way to produce solutions to inefficiency areas related to solutions in the sector.

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Awards

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Years Experience

Who We Are?

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UĞUR SOYDAL
Co-Founder/Chairman of the Board
The prime mover of UCS… The captain of the ship, the mentor of the team, the sniper! He looks at complex problems from where no one else does, analyzes quickly, and produces pinpoint solutions. His scales of justice are sensitive, inquisitive, rational, born leader... He loves playing chess, riding horses and sailing.
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KENAN CAN İYİDOĞAN
Co-Founder/Member Of the Board
The naughty boy of UCS... The mentor of the team, the guide... He works with nuclear energy. In his spare time for 30 years, he develops excellent solutions that makes life easier. His excitement and enthusiasm never diminish. He deals with all aspects of cooking. Master Chef! He loves the sea, the sun, nature and motorcycles.
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AHMET GÖKALP ERGEÇ
Co-Founder/ Professional Services Director
The sage of UCS… The common sense of the team, the one who illuminates and guides the team route like a lighthouse. Although he is at the level of a master in his work, he is modest enough to say "I am still learning". He is a role model for everyone with his tolerance, sense of justice and patience. He is curious about everything, likes to take pictures, play rhythm.
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İLKAY KATIRCIOĞLU
General Manager
The most omniscient of UCS… The one who knows everything, the panacea of the team… The regular of the place! Jack of all trades! Everything is asked of him here. He is like mercury; The rumors that he can be divided into 3, 5 or even 15 in case of need have been proven to be correct. Gourmet! Trailerite! He loves to travel and have fun!
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İLKAY KATIRCIOĞLU
Software Director

Our Expertise

Please find the service you need below and contact us.

  • CONTACT CENTER SOLUTIONS
  • INBOUND & OUTBOUND & VISUAL IVR
  • INBOUND & OUTBOUND & BACKOFFICE SOLUTIONS
  • CHAT & WEB CHAT & CHAT BOT
  • CONTACT CENTER CORE SYSTEM DEVELOPMENT
  • SOCIAL MEDIA - AGENT DESKTOP INTEGRATIONS
  • PREDICTIVE, PROGRESSIVE, PREVIEW, PUSHPREVIEW OUTBOUND CAMPAIGN MANAGEMENT
  • REPORTING SOLUTIONS
  • MONITORUING SOLUTIONS
  • 3RD PARTY SYSTEM INTEGRATIONS
  • VOICE TECHNOLOJY INTEGRATED SOFTWARE SOLUTIONS
  • PAYMENT SYSTEM INTEGRATIONS
  • PRIVATE AGENT DESKTOP APPLICATION DEVELOPMENT
  • OUTSOURCE SOFTWARE TEAM SUPPLY

We Continue Our Services as a Gold Partner of Genesys, the World Leader in Cloud Customer Experience and Call Center Solutions.

About Us