We promise to give you the best Genesys maintenance support service with our quarter-century of experience and our technically fully equipped team! While providing uninterrupted technical support and maintenance service for your platform, we ensure that you can benefit from the Genesys products you have at the highest level. As Genesys Gold Partner, we work to provide you with a perfect customer experience.
What Maintenance and Support Services Do We Promise to Offer You?
PRODUCT UPDATES
During the maintenance period, we plan and implement the current versions of Genesys and UCS products with your technical teams.
FAULT CONDITIONS
We provide 5×8 or 7×24 support for system failures that may occur in Genesys and UCS components, depending on your preference. In case of failure, we produce solutions with mutual SLA and uninterrupted communication.
PERIODIC SYSTEM CHECKS
We provide periodic maintenance of the systems at 3-month intervals throughout the year. In this way, we take the necessary measures before the problem occurs and prevent you from experiencing service interruptions.
Within the scope of periodic maintenance, we perform the following operations:
• Examining system logs,
• Inspection and elimination of system alarms,
• Performance review of application services and components,
ADVANCED FAULT TRACKING WITH THE MANUFACTURER
In cases where the problem cannot be solved with local resources and the issue needs to be transferred to the manufacturer, it is our responsibility to report the solution process to the manufacturer by opening a fault record. In the solution process with the manufacturer, we guarantee to reach the most suitable solution for you by using our high technical knowledge.
COMMUNICATION AND SUPPORT METHODS
During the maintenance support process, 7×24 remote and on-site support is provided. Connection methods that you deem appropriate are used for remote access. In addition, an account is opened for you in the UCS breakdown tracking system, allowing you to directly report malfunctions and monitor the process.