UCMS is a campaign management tool that provides integration between CRM and call center IVR outbound communication infrastructure.
Thanks to UCMS Outbound IVR, you can easily acquire features that will increase the efficiency of outbound operations.
• Outbound IVR flows are generated by business users without the need for software development.
• Business users apply and deploy updates in campaign flows. There is no need to wait for the deployment time.
• Web services to be provided by IT can be used multiple times in different campaign flows.
• Instant, fast and easy IVR flow design advantage is provided with the drag-and-drop flow design tool.
• Announcement uploads are made by business users.
• The list can be uploaded to the campaign within minutes.
• Flexible call scenarios can be determined with customer call limits, dialing rules by result code and SMS / E-mail notifications.
• Correct customer contact is established with the cross blacklist application based on campaign, customer and phone number.
• The reach rate is increased by informing the customers by sending a list and scenario based pre / post call notification SMS.
• Automation process from loading to calling for scheduled job descriptions and call lists